Planet-technology IPX-2000 User Manual Page 1

Internet Telephony PBX System IPX-2000 User’s Manual

7.9.3 Delete a Worktime...84 7.10 Memo Call...

also manage IVR prompts, used by IVR menus, in t .1 Add a new1. Click Add New, enter a2. Click his page. 7.12 IVR Menu name of an IVR menu in IVR Na

7.12.4 Delete an IVR Menu 1. Click an IVR name in the All IVR Menus list. 2. Click Delete to delete the IVR menu. Table 7-13 Interactive Voice R Co

Dial29 function Return To go back to the previous layer. Node Information of the configured keys and actions. Click a node and to delete the node and

Select one action during business hours. Greeting In-Hour Actions To play the selected prompt. The caller can press t plays. keypad to enter numbers w

2. Click Delete. The deleted file shall disappear from the All Files list. 7.12.6 IVR Parameters IVR Parameters page offers the administrator to set t

8 Example Provisioning This chapter introduces several practical configuration examples of IP PBX deployment. The configuration of IP PBX is very fle

Figure 6-1 ․ There are staff phones in cubes and offices, and utility phones in public areas. ․ Each phone has one extension, and can call any ext

8.3 Case II: T -sit uration ompany B headquarters s and B-BR has 2 lines as shown in Figure 6-2 provisioning tasks include: fice blic areas. se priva

Figure 6-2 Configuration steps in B-HQ: 1. Create usergroups named staff, utility, and ext-all. 2. Add staff and utility in the Reachable User Group

10. Create a route, ext-br, with pattern “2XX” and number of digits stripped “0”, no prefix. stn-out, containing route pstn only. ext-br. extension

9.2.2.2 Login...100 9.2.2.3 Basic Commands...

9 Appendix 9.1 Keypad Default Settings for IP PBX PBX has some default keypad settings for general users to directly access functions via the keys o

9.2.2.1 Connection 1. Connect the console port with a computer using RS232. 2. Open a terminal emulator such as HyperTerminal on the computer. . C

HistDispl can also press ↑ ↓ on the keypad to show the used commCLI C EnaEnte system will request for a password. The password is the same as the adm

ry Histoisplays the commands you entered before. You can also press ↑ ↓ on the keypad to show the used comm 9.2.This section is for the system admini

Show R s Display oCLI ComShow DDisplay one oCLI ComShow SIP Trunks Display one o ation. CLI ComShow ADisplay oCLI ComShow ISDN PSTN Trunks Display oCL

Note: When exporting data, admin in User, UG_DEF in Usergroup andbe exported. RG_DEF in Routgroup will not ile This sec file style that can import to

IP Phone #Tag,Device_ID,Device_URL,Verder_Prefix,Mac,Codec_0,PACKET_TIME_0,Coec_1,PACK _2,VAD,DTMF,1st_ProxyIP,1_RegIP,1st_RegPort,1st_SIPDom,2nd_Prox

9.3 IP PBX Voicemail System Menu Tree his section d plays the options for IP PB ail box once users login. .New/old me ages T is X voicem1 ss 3.Advance

2.Change folder 0.New messages (The same as Friends message menu.) 1.Old messages (The same as Friends message menu.) 2.Work messages (T

108 4.Friend message #.Cancel *.Help #.Exit 2.Change folder 0.New messages 1.Old messages 2.Work messages 3.Family messag

1 Introduction 1.1 Overview PLANET IPX-2000 series IP PBX system are designed and optimized for the enterprise, and SMB daily communications. The IPX

109 4.Place outgoing call *.Return the main menu 0.Mail box function 1.Record your unavailable message 1.Accept the recording 2.Listen

EC Declaration of Conformity For the following equipment: *Type of Product : Internet Telephony PBX system *Model Number : IPX-2000 * Prod

Power cord 100-240 Volt, 50-60 Hz IPX-2000 2 x slots integrates up 8 FXO Telephony interface ports FXO module4 ports per daughter card, numbered fr

2 Managing with Web Interface The factory default of LAN IP address is 192.168.1.1. Connect to LAN port and the configuration Web interface is at htt

3 Wizard Configuration With IP PBX Wizard configuration, the administrator can set basic configurations for IP PBX easily. With basic setup, IP PBX c

the information. Associated Trunks1 Select routegroups and outbound trunks accessible by this usergroup. Note the order matters the hunting sequence

Setp 2: Add User 1. Enter settings shown in Table 3-2. 2. Click ADD to see the user information in the table of the webpage. For deleting a user, se

Step 4: Add Device 1. Enter a device name in the Device ID box. 2. Select Auto Provision if you want to enable Automatic Client Configuration. 3. Cli

For deleting an extension, select an extension number and click DEL. Click Finish to finalize all the settings, and go back to the homepage. Table 3

Copyright Copyright (C) 2008 PLANET Technology Corp. All rights reserved. The products and programs described in this User’s Manual are licensed pro

voicemail will be recorded until the storage is full. Disable Fast Bridging Select to disable express media forwarding. ) With Fast Bridging feature

3.1.5.2 Add Analog Phone 1. Enter settings shown in Table 3-5. 2. Click ADD to see the newly added analog phone in the table of the webpage. For

voicemail will be recorded until the storage is full. 3.2 Add Route & Trunk In Add Route & Trunk page, the administrator can setup routes, ro

consecutive “w” result in 2 seconds delay before dialing. Number of Stripped Digits Select number of leading digits to be stripped from the original

Setp 3: Choose Trunk In the Choose Trunk page, click SIP TRUNK, ANALOG PSTN TRUNK or ISDN PSTN TRUNK to see one of the following pages to add various

however, may be not required in case of a SIP gateway. SIP Registrar IP SIP Registrar Port Specify IP address (or fully qualified domain name) and UDP

called number. Click All to strip all digits of the original called number. Select this function to make the numbers of incoming/outgoing calls more f

2nd-dialing might fail. To avoid such problem, it is recommended to set the same DTMF mode for all IP extensions and SIP trunks in the IPBX, as wel

directed to the corresponding trunk. None DID When selected None DID, all incoming calls will enter IVR system instead of directly dial to a specified

the privilege of inbound calls from this trunk. ) There may not be any appropriate usergroups to select initially. One can come back later to revise i

FCC Notice This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC Rules. These

the POTS Setting page before configuration. Description Arbitrary description information. Port Selection Select to search for an available port in t

Language Preferred language for system instructions heard from the trunk. IVR List11 Associate an IVR menu with incoming calls to this trunk. This i

Weight The weight of a trunk to be selected in a trunk balance group for an outgoing call. 3.3 Mass Extension Adding The Mass Extension Adding Manag

4 System Configuration This section describes how to configure system parameters used by IP PBX. Click Customize Setup after login the web interface

Unless the LAN Only is selected, you can choose one of the three options, Static IP, DHCP, and PPPoE from the Type list for your configuration. Selec

4.3.6 MAC Clone Select MAC Clone and enter a MAC/physical address to change the WAN MAC address. 4.4 On-board LAN Setup The On-board LAN Setup page

4.5.2 Edit a Route 1. Edit the information in a row. 2. Click Apply in the row to update the information. 4.5.3 Delete a Route 1. Select a route I

4.7 QoS Setup To assure the bandwidth reserved for the outgoing VoIP traffic over regular data traffic from LAN, the QoS Setup page offers three param

depending on the requested service (TCP/UDP) port number, the IP PBX redirects the external service request to the appropriate internal server (locate

4.9.1.1 Back up to USB Mass Storage Click USB Mass Storage, and then BACKUP to follow the instructions to insert the USB connector of an external USB

TABLE OF CONTENTS 1 Introduction...

4.9.3 CDR Log The CDR(Call Detail Record) Log shows each call record including Calling and Dialed Numbers, Caller ID, Destination Interface(trunk if

4.10 Firmware Upgrade The version of the running PBX firmware could be found in System -> Firmware Upgrade. To upgrade current firmware, click Br

4.11.3 Configuration Procedure The following examples illustrate how to configure a stack. 4.11.3.1 Case I: Stack multiple IP PBX boxes from scratch 1

“9./0”14 and assign it to the routegroup “_192168001101_192168001100” which associates with the intra trunk “_192168001101_192168001100”15. 4.11.3.2 C

4.12 Shutdown In System -> Shutdown, you can shutdown the machine by clicking YES, or reboot the machine by selecting the Rebooting After Shutdown

5 Service Configuration This section describes details to configure various services built in the IP PBX. 5.1 NTP Service Select Service -> NTP S

5.3 STUN Service IP PBX has a built-in STUN client to solve NAT problems. Select Service -> STUN Service to specify a Simple Traversal of UDP throu

Note: The default directory is /. Initially, you may not be able to change the directory, since no folder is created under /. yet. 5.4.1.2 Add a Folde

5.5 DHCP Service Select Service -> DHCP Service to view the current status of the DHCP Service. You can enable or disable the DHCP Service at any t

2. Edit the settings. 3. Click Update to change the settings. 5.5.2.3 Delete DHCP Range 1. Click any pool name in the DHCP POOL list. 2. Click Delet

4.3.3 PPPoE...23 4.3.4 Allow WAN to Res

5.6.1.4 Restart IP PBX Configuration Click Restart, and the IP PBX Service will restart completely. Currently active calls will be disconnected immedi

Enable Video Codec Select if there will be video clients registering to the system Support Devices Multiplex Call-ID Select to force discrimination

6 IP PBX Configuration This section introduces steps to provision the IP telephony part of the IP PBX. Note that reloading configuration is required

6.1.4 Search a User Group 1. Type a group ID in the Search box, or click a group ID in Group ID list. 2. Click Go to see the Update page. Table 6-1

Reachable User Groups Select a usergroup and click that is reachable from this usergroup. By default, only users in the same usergroup can reach one

4. Click Back to see the newly added user in the Login ID. 6.2.2 Edit a User 1. Click a user in the Login ID. 2. Edit settings shown in Table 6-2.

e-mail as an attachment. Usergroup Select the usergroup this user belongs to. ) If there is not any appropriate usergroup to select, come back later

6.3.1.3 Delete a Device 1. Select a Device ID. 2. Click Delete to remove the device from the Device ID. 6.3.1.4 Search a Device 1. Type a group ID in

configures daylight saving time for the U,S, adding one hour starting at midnight on the first Sunday in April and ending at midnight on the last Sund

2. Enter settings shown in Table 6-4. 3. Click Add to see the newly added extension. 6.3.2.2 Edit an Extension 1. Click an extension in the Extensio

4.11.3.2 Case II: Stack a new IP PBX box with an existing running box...32 4.11.3.3 Case III: Add new slave boxes to an existing stack

extension can set a usergroup that when any extension in the usergroup rings, the extension can press *8 to pick up the call in ringing state. Select

extensions and SIP trunks in the IPBX, as well as for all IP phones registered to the IPBX. If it is not feasible to set the same DTMF mode for som

Forward Options Select Unconditional Call Forward and clicks a default destination in the list, e.g. Voicemail or Phone Number. ) If selecting Phone N

-> Analog Phone, and one can add, edit, and delete analog phones. Go to Service -> IP PBX Service, and click Reload to activate changes. Connect

added. Voicemail Select Enable to allocate voicemail account for the extension. Voicemail PIN PIN to access voicemails. This is mandatory if above vo

Unavailable Call Forward. Click to add the extension in Unavailable Call Forward and the time here into the list. Remove the extension of Unavailabl

2. Click Put File to see the newly added firmware in the table below. Note: The uploaded file and auto generated file will be displayed at the TFTP Se

Z Match any single digit from 1 to 9. N Match any single digit from 2 to 9. By selecting Route Management -> Route, the administrator can add, e

after stripping. Using 9NXXXXXX as an example route pattern with number of stripped digits equal to 1 and prefix 1408, dialing 95270001 will be 140852

6.5.3 Delete a Route Group 1. Select a Group ID. 2. Click Delete to remove the route group from the Group ID. 6.5.4 Search a Route Group 1. Type a

5.6 IP PBX Service...38 5.6.1 Operations...

The SIP Trunk Management page allows the administrator to configure SIP trunks used by IP PBX. Select Trunk -> SIP Trunk, and one can add, edit, de

Auth. Name Specify the name for authentication if different to the Trunk Identifier.) IP PBX do not accept the following characters: `;~!#$%^*()+|-=\{

) If you set a DID extension in a trunk, then only that extension can use this trunk to call out, and all incoming calls to this trunk will connect to

) There may not be appropriate usergroups to select initially. One can come back later once the expected usergroup has been added. Disable Fast Bridgi

Allow <number> Concurrent Call(s) Select Call Admission Control and enter a number for allowed concurrent calls. Enable ENUM Resolution Select

2. Enter settings shown in Table 6-11. 3. Click Add to see the newly added Analog PSTN trunk in Trunk Group. 6.7.2 Edit an Analog PSTN Trunk 1. Cli

2nd dialing. ) If you set a DID extension in a trunk, then only that extension can use this trunk to call out, and all incoming calls to this trunk wi

expected usergroups are added. Delay Before/After Answering Delay in seconds before and after answering a call from PSTN trunk. Forced Disconnection

Table 6-12. 3. Click Add to see the newly added ISDN PSTN trunk in the Trunk Group. Trunk shall displa6.8.2 Edit an ISDN PSTN Tgroup in Trunk Group.

Table 6-12. 3. Click Apply to change the informatio6.8.3 Delete an ISDN PSTrunks tab, and select a tr2. Click Delete to remove the ISDN PSTN trunk fr

6.3.3.1 Add an Analog Phone...52 6.3.3.2 Edit an Analog Phone ...

Table 6-12 ISDN Trunk Configuration Settings Field Description Trunk Group ID number of this ISDN trunk group. A valid number ranges t should not ove

DID By Privilege When selected DID By Privilege, select a usergroup in thlist as the privilee ge of inbound calls from this trunk. Enter configuration

6.9.1 FXO Port Configuration Settings Table 6-13 FXO Port Configuration Settings Field Description Type The type of this port. Port The ID number o

Min/Max Duration of Off-cycle Tone Enter a time in ms for minimum or maximum duration of off-cycle tone. Forced Disconnection of this Duration Enter

6.9.3 ISDN Port Configuration Settings Table 6-15 ISDN Port Configuration Settings Field Description Type The type of this port. Port The ID number

6.10.2 Edit a Digitmap 1. Select a digitmap ID. 2. Edit settings show in Table 6-16. 3. Click or to add or delete the pattern. 4. Click or t

7 Feature Configuration IP PBX, e.g. meet-me conference, auto Any configuration change to a feature requires clicking fect. During a call, the calle

7.2.1 Add a Life Line Pa1. Enter settings shown in Table 7-2. 2. Click Add to see the newly added paattern rn. ttern ttern in the Line Pattern. 7.2

7.3.1 Add a Meet-me Conf1. Enter settings shown in Table 7-3. d to add a new conference The newly added room should display in t7.3.2 Edit a Meet-

- *6 to drop the last invited party by *3 - ** to send DTMF string to the last invited party by IVR system. *3. This is useful when the invited part

6.9.3 ISDN Port Configuration Settings...73 6.10 Digitmap Configuration ...

Table 7-4 MOH file Configuration Settings Field Description MOH ID A unique ID containing only alphabets, numbers, and underscore without spaces; 3

Maximum Message Time Maximum duration allowed for a single message. e.g., 60 (sec). Maximum number of messages per Maximum number of messages allowe

Table 7-6 Replaceable Meet-Prompt Desme Prompts cription Get PIN Number r. Please enter the conference pin numbeInvalid PIN That pin is invalid fo

Lin sdown ei Device Unreachable. Isnotreg Device Unregistered. 7.8 Broadcast A user can arrange an event at the exact time in IP PBX. IP PBX will in

Playback: Play the uploaded WAV file in the Customized Media File Dial: IP PBX will ring the party set in the Callee Extensions box first, l back to t

7.9.2 Edit a Worktime 1. Click the Management tab. 2. Click a Group ID. 3. Edit settings shown in Table 7-9. 4. Click Apply to change the informatio

7.10.1 o Call 1. Click Add New tab. 10. o see the newly added memo call in the Memo. 7.10.2 . Click the Management tab. 3. Edit settings shown in

Max Retry Times Maximum redial times if callees did not answer. Retry Time A period of time in minutes between two retries. Wait Time Enter timeout

2. Edit settings shown in Table 7-11 in a row oApf the table below. 3. Click ply in the row to update the information. 7.11.4 1. 2. the table. 2. 3.

Table 7-12 Queue Configuration Settings Field Description Qu e Name Name a queue. A uniqeu ue ID containing alphabets, numbers, and ly without spaces